Last updated: 2026-03-27
System Solve IT (SSIT) processes personal information with transparency, proportionality, and security. This Privacy Policy applies to website visitors, customers, trial users, and support contacts using our digital software products and services.
1. Data We Collect
- Identity and contact data: name, email, company, phone, support messages.
- Account and billing data: account identifiers, purchase history, subscription status, invoices, payment metadata from processors.
- Technical and usage data: IP address, browser/user-agent, device characteristics, logs, diagnostics, feature usage, error events.
- Support and communication data: tickets, attachments, troubleshooting artifacts, call/chat summaries.
2. Purposes of Processing
- Create and maintain user accounts and entitlements.
- Deliver downloads, license keys, subscription access, updates, and support.
- Process payments, detect fraud, and prevent abuse.
- Monitor service quality, uptime, and product reliability.
- Comply with legal and regulatory obligations.
- Send essential service communications and, where allowed, product-related announcements.
3. Legal Grounds
Depending on your location, processing may rely on contract performance, legitimate interests, legal obligations, and consent (where required). If consent is used, you can withdraw it for future processing without affecting prior lawful processing.
4. Data Sharing and Third Parties
We may share information with vetted service providers (hosting, CDN, analytics, email delivery, ticketing, payment processors) under confidentiality and security obligations. We do not sell personal data. We may disclose information if legally required, to protect rights, or to address fraud/security incidents.
5. Cookies, Sessions, and Analytics
We use cookies and similar technologies for authentication, session continuity, abuse prevention, and analytics. You can manage browser cookie settings, but disabling required cookies may limit functionality.
6. Data Retention
We retain information only as long as necessary for service delivery, legal compliance, accounting, dispute resolution, security investigations, and enforcement of agreements. Retention periods may differ by data type and legal requirements.
7. Security Controls
We implement technical and organizational safeguards such as access controls, encrypted transport, logging, and monitoring. No system can guarantee absolute security; users are responsible for credential confidentiality and secure endpoint practices.
8. International Transfers
Data may be processed in jurisdictions outside your country. Where required, we apply appropriate transfer safeguards and contractual protections.
9. Your Rights
Subject to local law, you may have rights to request access, correction, deletion, restriction, portability, and objection. You may also request review of automated decisions where applicable. Requests can be submitted at /contact.
10. Minors and Sensitive Data
Our services are not intended for children under 18. Do not submit sensitive personal data unless explicitly requested for a lawful and necessary support process.
11. Breach and Incident Response
If a confirmed incident creates material risk to users, we will act according to applicable legal requirements, including investigation, mitigation, and notification where required.
12. Policy Updates
We may revise this policy due to legal, technical, or business changes. Updated terms are effective when published on this page unless otherwise specified.